The widespread outages with Rogers are having an impact locally, with emergency services and local businesses hoping for a quick resolution.
London police are asking the public to stop calling 9-1-1 to check their phones are working, although they say Rogers customers have been able to contact police for real emergencies.
“We can say that several individuals called 9-1-1 to test their phone,” said Const. Sandasha Bowe. “Please don’t do this. It ties up our system for people who need emergency care right away.”
Rogers customers are reporting network issues across the country. Many people in London were left without wireless, internet, cable and landline access.
We know how important it is for our customers to stay connected. We are aware of the issues currently affecting our networks and our teams are fully committed to resolving the issue as soon as possible. We will continue to keep you updated as we have more information to share.
—@AboutRogers
London Hydro reported that their telephone system was down due to a Rogers outage.
“We appreciate your patience while this issue is dealt with and encourage you to contact us once Rogers Networks has been restored,” London Hydro tweeted Friday morning.
Hospital systems unaffected
A spokesman for the London Health Sciences Center (LHSC) said the hospital’s systems were not affected by the outages and that there were no changes to patient appointments, including operations, this time.
Hospital teams will continue to connect with patients, families, caregivers and community partners by phone, mobile phone and email.
“Virtual care appointments are still available. For patients who cannot be reached, our health care teams will be in touch to rebook your appointment,” LHSC said in an email to CBC News.
“Caregiver partners expecting to take a discharged loved one home today should call the hospital to confirm they are able as our central hub remains unaffected.” LHSC staff members who wish to contact their supervisor outside the hospital, please call your extension leader or your clinical department directly.”
From St. Joseph’s Health Care also said their systems were unaffected, with no changes to patient appointments and operations.
Virtual care appointments are still available for patients at St. Joseph who have access. Health teams will contact patients who cannot be contacted to book appointments.
Payment in shops, gas stations
Local businesses are operating without debit machines as some Interac services are down.
Customers of Coffee Culture staff on Dundas Street cannot make debit purchases. Uber Eats orders and Wi-Fi connections are also affected.
“It’s certainly affecting our business,” evening manager Shiloh McLeod said.
Maitland Gas & Convenience in Muncie, Ontario. asks customers to bring cash.
“People coming in trying to get gas can’t buy gas because the debits are down,” said a cashier. Not a single transaction worked through their ATM.
Need a place to work today, pic.twitter.com/IS9lPifhkm
—@londonlibrary
Interac spokesman Brian Bossin said in a statement that the nationwide outage is impacting Interac services.
“Interac Debit is currently not available online and at checkout. Interac e-Transfer is also widely unavailable, impacting the ability to send and receive payments,” he said.
We will provide additional information as it becomes available.
Fly as usual
London International Airport says there have been “no technical issues” and flights are running on time despite the disruptions.
“Employees here are on the Rogers Network for our cell phones, but we have radios, so obviously the backup works well,” said Chris Ryan, the airport’s chief financial officer.
The range of network outages can be found in this online outage map.
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