Following last week’s nationwide Rogers network outage that disrupted phone and Internet service, the company announced Tuesday that it will reimburse all affected customers for up to five days of service.
A Rogers spokesman called the move a “first step” in a statement, but did not say how much on average each customer could expect to get back. This is an increase from the initial promise to credit all customers for up to two days of service, which was first stated on Rogers’ official Twitter account.
“We will continue to work around the clock to restore Canadians’ trust in us,” the spokesperson said.
Rogers said it would also “proactively automatically credit all customers” through their accounts and that the compensation should be reflected in the following month’s bill.
Businesses across Canada were hit hard by the outage, with many losing large sums of money, Dan Kelly, president and CEO of the Canadian Federation of Independent Business, told the Canadian Press on Monday.
Kelly thinks business owners should get a free month of Rogers service to make up for the outage.
“There are businesses in Canada that have been closed for more than 400 days in total in some parts of Canada over the last two years, so every day of sales is absolutely critical in this recovery period,” he said.
Montreal-based law firm LPC Avocat announced Monday that it has requested permission to file a class-action lawsuit against the telecommunications company.
The lawsuit seeks $200 for affected customers based on allegations that Rogers violated Quebec’s consumer protection law by failing to provide “essential service” on July 8 and 9.
The lawsuit also seeks an additional $200 for Rogers’ claim that it has “the most reliable network in Canada,” alleging that this constitutes a “misrepresentation.”
All Rogers, Fido and Chatr Mobile customers who were without service on Friday or Saturday are covered, as are all Quebec residents who were unable to carry out certain financial transactions, such as Interac payments and wire transfers. as a result of an accident.
Rogers’ announcement of increased compensation comes as some customers in Ontario are still unable to access certain services.
In a statement, Rogers said he was aware of remaining “periodic ‘challenges’.”
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