Freshii has been criticized for outsourcing Nicaraguan virtual cashiers to $ 3.75 an hour.
The restaurant chain has replaced some of its cashiers in Ontario with workers in Central America who manage the money via video link, according to The Toronto Star. Some of these workers are reported to be paid less than the price of food in the food chain.
“I think this is another example of a law that may not be up to date with technology,” employment lawyer John Pincus told CTV News Channel on Wednesday.
Labor groups such as the Canadian Labor Congress have criticized the move as disgusting.
As for whether the move is legal, Pinkus says it is and likens it to how call centers outside the country ask customer support questions for Canadian-based companies.
But he says the move seems to be bypassing provincial standards.
“If companies can get out [provincial employment standards] “Just saying ‘we’re going to a country where the pay is lower’ and it’s taking people’s jobs here, it can be an ethical issue,” Pincus said.
“On the other hand, I’m sure companies will claim that these are jobs we failed to fill in Ontario, and therefore it’s just a function of the job market.
He said similar tactics are already being used by other companies in Canada and the United States, including the American restaurant chain Jack in the Box, which outsources people abroad to receive their export orders.
Pincus noted that there are recent amendments to the Ontario Employment Standards Act to address some concerns about working from home and telecommuting, and when it comes to the latest Freshii revelations, “perhaps some more changes may be needed. way to deal with it ”
Freshii did not immediately respond to a request for comment from CTVNews.ca.
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