Residents of at least two Cambridgeshire villages say they may have lost thousands of letters after their supplies were mysteriously halted for almost three weeks. They were “very disappointed” and said that the Royal Post had told them that all the missing items would never be delivered and should now be considered lost.
In early March, people living in Greater and Lesser Eversden – and possibly two other nearby villages – just a few miles from Cambridge, noticed that their post had stopped arriving.
When they asked Royal Royal for an explanation, they were initially told there were no problems. Six weeks later, they claimed that the company, in a series of emails to the affected villagers, had partially revealed what had happened, but refused to investigate.
It seems that after the reorganization of the tours from the Cambridge depot, the reliable postwoman, who has served their area for years, has been moved to a new circle. Other staff took over, and at that point supplies almost dried up.
The company apparently told the villagers that an undisclosed quantity of mail had been found in a Royal Mail van after an employee had “withheld mail from delivery” and that this staff member had been fired. He also says: “All published articles that have not reached you must be accepted as not having reached the Cambridge department and have been lost online.
South Cambridgeshire MP Anthony Brown wrote to the company asking for a full investigation after receiving a “disappointing response” – but to no avail.
“Royal Mail was deliberately opaque all the way,” said Susan Tuck, a retired academic who is one of those trying to figure out what happened to their missing publication.
“We received a letter to our home during the three-week period, but the company told us that all our mail had been delivered. Bank statements, credit card bills, birthday cards and letters we don’t know about seem to have disappeared in the air. “
She says a villager had a notice of a parking ticket that did not arrive and as a result had to pay the full £ 90 fine. The results of another’s mammography did not arrive until the new passport of a third peasant appeared. Online orders for items such as contact lenses have disappeared, leaving the community very disappointed.
“The office of the CEO of Royal Mail told us that all published items that did not reach us must have been lost online. This is simply not true. This could explain the loss of several elements of the publication. The loss of almost three weeks of mail to about 330 households, thousands of items, not all may have been “lost online.” If they were, then Royal Mail is in an even worse position than this episode suggests. The company said it would not investigate – but why not? ”She asks.
The villagers are the last community to complain that their posts have been suspended, although in most cases the backlog is eventually delivered.
Residents of more than 120 postal districts across the country reported poor service during Christmas and New Year.
Meanwhile, Royal Mail received more than 1 million complaints from hosts last year, the highest level in a decade.
Just a few days ago, he raised the price of a premium brand by 10 pence to 95 pence.
The Royal Mail sent a statement to the Guardian Money, which does not seem to touch on some aspects of this curious saga and which – contrary to what the villagers say – seems to suggest that everything has been resolved.
It says: “On this occasion, the revision of the route in late February caused some delays in deliveries in the villages of Eversden, Harlton and Haslingfield. We very much regret the inconvenience this has caused our customers, and we have now resolved the problems that caused these delays, and we have delivered all the letters that have not been fulfilled since that period. We have restored our service locally to the normal high standard. Anyone with concerns about the delivery of their mail should contact the Royal Mail Customer Service team on 03457 740 740 or through the Royal Mail website www.royalmail.com.
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