The flights of thousands of easyJet passengers were canceled today due to what is considered a breakdown in the entire airline’s system.
The Independent estimates that at least 200 flights were caused in the chaos that easyJet blames for “IT problems”.
EasyJet said late this afternoon that the problem had already been resolved, but “there may still be some disruption in the coming hours”.
An airline spokeswoman said: “We advise customers who need to travel with us to continue checking Flight Tracker for the status of their flight before going to the airport.
“We apologize for the inconvenience and customers may apply for compensation in accordance with the regulations.”
easyJet cancels at least 200 flights on Thursday
- easyJet cancels at least 200 flights on Thursday
- Customers said it was a “system failure”
- Airline refuses compensation with allegations of “extraordinary circumstances”
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What are your rights?
The flights of tens of thousands of easyJet passengers have been canceled due to damage to the airline’s IT systems.
Fortunately, consumer protection legislation is firmly on the side of passengers in situations like this.
Simon Calder explains everything here:
Chris Baines May 26, 2022 6:30 p.m.
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“IT system issues fixed”: easyJet issues statement of cancellation
easyJet issued a cancellation statement this afternoon stating that flights “may still be subject to some interruptions in the coming hours” and confirming that customers can claim appropriate compensation.
An easyJet spokesman said: “easyJet can confirm that previous problems with IT systems have already been fixed.
“Unfortunately, they led to some cancellations earlier today, and while we expect to run most of our remaining flight program, some may still be subject to some interruptions in the coming hours.
“We advise customers who need to travel with us to continue checking Flight Tracker for the status of their flight before going to the airport.
“We apologize for the inconvenience and customers may apply for compensation in accordance with the regulations.”
Lucy Takrey May 26, 2022 5:07 p.m.
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“We arrived from Inverness to Gatwick this afternoon”
Against the backdrop of today’s cancellations and delays, an easyJet passenger is celebrating his arrival at the airline’s largest base, London Gatwick, early – 15 minutes ahead of schedule to be precise.
The passenger was on a flight from Inverness. Their plane took off from Gatwick minutes before the damage to IT systems grounded the operation.
The plane turned to Inverness as usual. It came out a few minutes late, but it caught up – and with much fewer easyJet flights around the normally congested Gatwick, it arrived early.
Simon Calder May 26, 2022 16:58
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easyJet publishes a link to the status of the flight for customers
Nearly an hour and a half after the initial “problem with IT systems”, easyJet posted a statement on Twitter apologizing to customers.
“We apologize to all customers whose flights are affected by problems with the IT system. You can check the status of your flight here, “the airline wrote in a post on social networks.
The publication leads to the flight tracking page, where you can search by flight number or point of departure and arrival.
A tranche of flights on Thursday night from Gatwick and Manchester has already been canceled, including tonight’s Gatwick-Hurghada flight and the Milan Malpensa flight from Manchester.
Lucy Takrey May 26, 2022 4:43 p.m.
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More flights were canceled on Thursday night
Another tranche of easyJet flights was canceled on Thursday night.
From Gatwick Airport, easyJet’s largest base, departures for Hurghada to Egypt, Copenhagen, Paris CDG, Geneva, Munich and Malaga have already been canceled.
In Manchester, key holiday flights to Faro in Portugal and Milan Malpensa in Italy have been added to the original dozen cancellations.
For each outbound flight that is canceled, more than 150 passengers are likely to wait at the other end of the route to fly home.
The Independent lists the known cancellations here:
Simon Calder, May 26, 2022 16:38
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“No explanation and zero assistance from the ground crew”: Fury of passengers while holidaymakers are blocked abroad
EasyJet customers turned to social media to complain that they were blocked abroad due to the airline’s IT complications this afternoon.
“Thanks to @easyJet for canceling our flight from Prague to Manchester 2 hours before! We had to pay for a hotel tonight, another flight tomorrow and all our expenses. Without explanation and zero help from the ground crew, “wrote David Kio.
“Best job @easyJet leaves 200+ people blocked until Monday in Pisa due to canceled flight,” wrote Twitter user Phil.
Ceitidh wrote: “Hello, my sister is currently stranded at Palma Airport with two four-year-old children and is unable to return to Glasgow after her flight was canceled. Could you advise me what he needs to do to get home?
Many reports concerned the lack of communication from the airline.
Suzanne Seyghal wrote: “Dear @easyJet, have you tried to turn it off again? Please. Yours, one of the thousands of dissatisfied travelers with ruined vacation plans … (PS: if you ever need advice on communication, let me know – the information was definitely missing today …) ”
Lucy Takrey May 26, 2022 4:34 p.m.
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Can my easyJet seat be given to someone whose flight was canceled today?
In today’s Ask Me Anything event, Simon Calder of The Independent was asked how today’s cancellation of easyJet could affect flights with the airline later this week.
One reader asks: “We have to fly with easyJet on Sunday. Is it possible for those whose flights have been canceled today to get our seats? Our flight is fully booked. ”
Simon replies, “Really good question. The answer is no. Once someone’s flight is canceled, he goes right to the back of the queue for further departures.
“However, as explained in the article here, easyJet must do everything possible to get them to their destination on the first day of the trip or as soon as possible thereafter, including buying tickets from competing airlines.
The Ask Me Anything event lasts until 5:00 pm – join the conversation in the comments box here:
Lucy Takrey May 26, 2022 4:25 p.m.
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The “Emergency” message was “sent by mistake”, says easyJet
An easyJet spokesman said a statement alleging that Thursday afternoon’s cancellations were caused by “extraordinary circumstances” – thus nullifying all claims for compensation from affected passengers – had been “sent by mistake”.
The spokesman said: “The problem with IT systems has already been fixed. Unfortunately, the “emergency” was sent by mistake.
“We believe that the cancellations related to problems with IT systems are not extraordinary. We will republish customer communications to those who have received incorrect information. “
Lucy Takrey May 26, 2022 4:14 p.m.
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Simon Calder to answer your travel questions: 16:00 today
Caught in the chaos of easyJet today? The flight was canceled earlier this week? Are you worried about the general travel chaos forecast for this summer?
Our travel expert Simon Calder just sits down to answer your questions – go to the link below and comment at the bottom of the page to ask yours.
You may need to register to submit your question in the comments box.
Join the conversation here:
Lucy Takrey May 26, 2022 3:59 p.m.
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Are airlines allowed to offer me a replacement flight days later?
This week, several readers reported that easyJet offered them a replacement flight a few days after the day their flight was canceled by the airline.
Independent travel correspondent Simon Calder said: “You have the right to travel on the first day of departure if there is any commercial way to get you to your destination. You must give the canceling airline the opportunity to arrange a new flight (or, for destinations such as Paris, Brussels or Amsterdam, the Eurostar train).
“Airlines understandably want to keep passengers in their own services, but there are clear limitations. The Civil Aviation Authority says that if the canceling airline has another flight on the same day, it can book you again (and provide food while you wait).
“If the canceling airline cannot or will not fulfill its obligation, you must purchase a ticket and then request it back.”
Lucy Takrey May 26, 2022 3:48 p.m.
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