For Scott Allgaard, it doesn’t add up.
On the morning of July 5, Air Canada informed Algaard via email that his flight that day from Toronto to Hartford, Connecticut, had been delayed due to an “unforeseen maintenance issue.”
That afternoon the reason changed to either “staffing restrictions” or “health and safety initiatives”.
Three days later, Air Canada informed Aalgaard that he was not eligible for compensation because his flight had been canceled (rather than delayed) due to a “labor dispute” that was beyond the airline’s control.
Algaard, a Canadian from British Columbia who now lives in Middletown, Connecticut, says the new explanation doesn’t make sense.
“There is no indication that there was any labor dispute,” he said. “I feel like the company is throwing darts at a big poster on the wall, trying to pick reasons and see what sticks.”
Recent travel chaos at some Canadian airports has led to a wave of flight delays and cancellations. And it has sparked a spate of complaints from passengers that some airlines are providing dubious reasons why they have been denied compensation for flight disruptions.
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—@yahkboy
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