TORONTO — Rogers Communications Inc. says in a statement to the federal telecommunications regulator that it was unable to restore emergency services more quickly during a widespread outage earlier this month that crippled the company’s networks and affected millions of customers across Canada.
New details on the extent of the disruption were also included in the filing and ranged from media unable to produce news broadcasts to outages for all customers in critical infrastructure such as hospitals and energy suppliers.
Faced with complaints and calls for a public inquiry, the Canadian Radio-television and Telecommunications Commission has given Rogers until Friday to explain what caused the outage, how widespread the problem is and steps being taken to prevent it from happening again issue.
Much of the specific information provided by the telecommunications company was redacted from the document by the CRTC for security and competitiveness purposes.
Rogers said the extent of the problem, which disrupted all wireless and cable services for its customers and other providers using Rogers’ network, means the only way to restore 911 and alert services is to fix the problem at its source. and not to target areas for priority repairs specifically to them.
Company representatives are scheduled to appear before the township commission on Monday to further discuss the outage.
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