Tourist giant TUI apologized to passengers stranded in a huge queue so large that it turned through the doors of Birmingham Airport today, Saturday, May 7. security against the background of a personnel crisis.
A frustrated TUI passenger sent the photo to BirminghamLive today. They said it was filmed around 11.30am on a sunny morning in the city.
TUI confirmed that the problem was due to a delayed flight to Cape Verde and apologized to the affected passengers. A spokesman said: “We can confirm that as a result of the delayed TUI flight to Cape Verde, some customers had longer queues at Birmingham Airport this morning.
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“We would like to apologize to the affected customers and thank them for their patience and understanding.” That was the last thing the airport needed after weeks of testing caused by growing passenger demand caused by easing covid’s restrictions. combined with delays in training and the deployment of new staff.
Earlier this week, airport chief executive Nick Barton acknowledged that the chaos would continue for several weeks. Speaking to BBC Radio WM, he blamed the 12-week “delay” between recruiting and recruiting. He said: “It is still the legacy of the industry, which is re-emerging from the government’s repeal of the rules in mid-February.”
The bosses insist that the problems with the staff are to blame and say that the work on smoothing the problems continues (Image: sent to Birmingham live)
Mr Barton added: “It didn’t get much traction because until the industry started showing that it had a future, a lot of people didn’t want to come and start their careers with us. We started well with recruiting in February, but since we need to check them for security, only then can we start training them. There is a delay of about 12 weeks.
“We see a rapid recovery in aviation, which is a blessing, but it is catching up with the staff to make sure we can return to our very normal levels of service. Over 99 percent of the people took off this weekend against this incredibly busy background. Now we have recruited all the people we need for the next three months.
“They are training, that’s the key thing. They are not available for use until we go through the full training process. By the end of May, we need to be in a much better place with regard to this resource. key thing [for passengers] is to show up when the airline tells them, not earlier. “
In a recent statement, a BHX spokesman said: “As always, our message to departing customers is: Help us help keep queues moving by removing all liquids, gels, pastes and electrical elements from your bags before our protective X-ray scanners . “
Do you have a history at Birmingham Airport? Contact josh.sandiford@reachplc.com
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