A freelance tech journalist from BC offered his thoughts on the massive failure of Rogers’ service.
Andy Barrier, the former host and producer of GetConnected, Canada’s longest-running tech talk show, said the failure of Rogers’ service highlights many concerns among experts.
Read more: Rogers service restored, but key BC services still affected
“It’s been about 24 hours and we still don’t know what the cause is,” Barrer told Global News on Saturday morning.
“On Friday, I suspected it was a cyber attack, but it doesn’t look like it (now).”
He continued, “a company called Cloudflare, which manages internet traffic around the world, suspects that this is an internal error.”
Read more: Rogers says wireless service restored for ‘most part’ as massive outage drags on
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Cloudflare posted on their site saying this.
“Based on what we’re seeing and similar incidents in the past, we believe this is likely an internal bug and not a cyber attack,” Cloudflare staff wrote in a blog post.
Baryer said that such a large breakdown is not only alarming, but also mind-boggling because there are supposed to be protocols in place to prevent such a large breakdown.
“These networks are designed with redundancies to make sure something like this doesn’t happen. The fact that it happened is very, very troubling,” Barrier said.
“You don’t see this in other countries and this is the second time in 15 months that the Rogers network has gone down.”
2:17 Rogers begins to restore service Rogers begins to restore service
The technology expert said one of the obvious concerns highlighted by the outage was Canada’s reliance on just three major telecommunications companies.
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“It just goes to show how unfair it is in Canada that we only have three major carriers,” Barrier said.
“We already pay high prices for our internet and mobile phone bills, and now we have similar service outages. This brings back talk that we will bring in a fourth carrier.
Compensation for customers has been a big topic of discussion online, and Baryer said it’s hard to say how much compensation may be on the way.
“It’s going to be an interesting thing, seeing how much they compensate their users,” Barrier said.
“Compensations for their clients (are up in the air). They still have to compensate the Canadian economy and all the small businesses that suffered on Friday.
That hiatus also led to speculation that the Rodgers-Shaw merger might be “dead in the water,” according to Barrier.
2:34 A day of frustration for millions of Canadians after a nationwide network outage at Rogers Communications A day of frustration for millions of Canadians after a nationwide network outage at Rogers Communications
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