TUI canceled flights on the day after easyJet canceled 20 of its flights, throwing half-term holiday plans into chaos.
German airline TUI apologized this morning to angry customers who said their flights had been canceled “without information about what was happening”.
The travel company said “various operational and supply chain problems” were to blame.
A TUI spokesman said: “We would like to apologize for the inconvenience to customers who have had a flight delay or flight cancellation.
“Delays are caused by a combination of factors and we are doing our best to keep customers informed and provide refreshments and, where appropriate, hotel accommodation.
“Once we have made the difficult decision to cancel a small number of flights, customers will receive a full refund within 14 days and we will contact them directly to help them try to find another holiday.
“We would like to thank our customers for their understanding and apologize for the inconvenience.”
easyJet will cancel more than 200 flights in the next 10 days as traffic disruptions plague the start of the half-semester break
(PA)
A Twitter user received the cancellation update after tweeting the airline: “Absolutely disgraceful, at the airport for a total of 14 hours without any communication, then to be sent to a hotel and say that our flights have been canceled miles from our car. . ”
Another user tweeted: “Due to the flight to Dalaman with Glasgow’s TUI today at 17.55, the flight was canceled with absolutely no information about what was happening at a hotel in Renfrew now … the lack of TUI communication is appalling, never book with @ TUIUK absolute ruin. ”
The company has so far canceled a total of six flights: three from Birmingham, two from Gatwick and one from Manchester.
This is because competing airline easyJet is set to cancel more than 200 flights in the next 10 days due to a software error.
The airline said the cancellation would affect about 24 flights a day from London Gatwick Airport between May 28th and June 6th.
An easyJet spokeswoman said: “We are very sorry for the late notification of some of these cancellations and inconveniences caused to customers booked for these flights, but we believe that this is necessary to provide reliable services during this busy period.
“Customers are informed from today (Friday) and are given the opportunity to book their flight or receive a refund and can apply for compensation in accordance with the regulations.
“Next week, we will operate about 1,700 flights a day, with about a quarter of them flying to and from Gatwick.
Elsewhere, Liverpool fans traveling to the Champions League final and families fleeing for half a term have faced long queues at Dover Harbor and UK airports.
Thousands of fans disembarked at the port of Kent on Friday to board the Channel ferries en route to Paris for Saturday’s match.
Airline passengers were also stranded in long queues at airports such as Gatwick, Manchester, Stansted and Bristol.
There is also a great demand for sailing from families who take trips to the mainland for half a period.
The port advised passengers to “pack adequate supplies, including food and water”, as it expects “a very busy week ahead”.
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